As the official industry ombud for the South African consumer goods and services sector, we deliver impartial dispute resolution, uphold the Consumer Protection Act, and foster a marketplace built on trust and integrity.
We mediate disputes between consumers and suppliers impartially and at no cost to the consumer.
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Educating both consumers and businesses on their rights and obligations under the Consumer Protection Act.
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Ensuring industry participants abide by the Code of Conduct to raise professional standards.
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Our latest findings on consumer complaint trends and supplier compliance across South Africa.
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Clarifying consumer rights for online purchases and the obligations of digital retailers.
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Join our upcoming webinars and workshops to learn how to protect yourself in the marketplace.
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